The Superhero ofForgotten Items

Lostit manages lost & found for accommodation, taxis and more.

I'm an accommodation

Manage lost items, shipments and more.

  • No contract, no lock-in
  • No signup or setup cost
  • DHL shipping only
  • Boxes included with every shipment
  • Premium hotels: up to 12% commission
Start now

I lost an item

Left something at an accommodation?

  • Home delivery in 24-48h
  • Secure shipping with DHL
  • Real-time tracking
  • No signup, no account
Lostit — Superhéroe de objetos olvidados en hoteles
24/7 support chat
We're here to help
Trusted by industry leaders
+20.000
items recovered
560+
hotels connected
48h
avg. delivery
98%
happy customers
Your belongings are safe with us. Privacy and confidentiality guaranteed.

Mission: Express Recovery

Three steps to turn a loss into a premium experience.

1

Hotel Registers

Staff registers the item in ~30 seconds with the option to upload a photo.

No endless forms
2

Automatic Magic

The guest receives an email link, enters the address, sees the price instantly and pays online (hotel-paid option available).

Notifications + tracking
3

Mission Complete

DHL picks up at reception. The item gets home with secure shipping.

Security & control

Solutions

Built for hotels. Loved by guests.

Hotel / Partner

Less front-desk work with Lostit: super intuitive, fast, and optimized to drastically reduce the receptionist's workload.

Setup & registration
~60 seconds
Hotel cost
€0
Support chat
Online
  • Communication: no need to contact the guest — no emails or calls.
  • Control: tracking, notifications and everything centralized.
  • Your image: you turn a "problem" into a premium service.
Guest

Fast recovery. No hassle.

We notify you, you pay the shipment, done. Delivered with DHL Express tracking.

Typical delivery
24–48h
Transparency
Tracking
Support chat
Online
  • Simple payment: no weird calls or endless emails.
  • Security: global partner shipping with coverage options.
  • Speed: your item gets home fast.

Elite logistics with the Global Leader.

We don't use local couriers. Your item travels exclusively on the DHL Express network. Maximum security, full traceability.

DHL

Hotels already trusting Lostit

Chains and independent hotels in Spain — and growing.

Hilton logo
Accor logo
Meliá Hotels logo
NH Hotels logo
Vincci Hoteles logo
Catalonia Hotels logo
H10 Hotels logo
Room Mate Hotels logo
Leonardo Hotels logo
Abba Hoteles logo
Best Hotels logo
Evenia Hotels logo
Princess Hotels logo
TOC Hostels logo
AC Hotels logo
Grup Soteras logo
SERHS Hotels logo
Hotels Madanis logo
Ramblas Hotels logo
4R Hotels logo
Adhochoteles logo
Balandret logo
California Palace logo
Capri by Fraser logo
Cats Hostels logo
Citadines logo
Derby Hotels logo
El Jardí logo
Eurohotel Gran Via Fira logo
Flor Los Almendros logo
Gallery Hotels logo
Grand Hotel Central logo
Groupe PVCp logo
Grup Duquessa logo
Grupo La Sacristia logo
Hacienda del Cardenal logo
+560 hotels onboarded
Logos from hotels and groups with an active Lostit account.

Service reviews

“Excellent service. The website is very easy to use and customer support is extremely helpful.”

Catalonia Rigoletto
Front desk

“For work I need to ship many parcels, and with this company everything is very simple and fast to manage. I've done 100+ shipments so far and there hasn't been a single issue. Highly recommended. Phone support is also great and they always help you out.”

Suites Avenue Luxe
Javier Arlandiz

“100% recommended — fast, reliable, and excellent service.”

Hotel Calipolis Sitges 4*
Eduardo Luque Murcia

Frequently asked questions

How does Lostit work for a hotel?
The hotel registers the forgotten item in 30 seconds from the dashboard, indicating the category and the guest's details. Lostit emails the guest a secure payment link. Once paid, DHL Express picks up at reception and delivers to the address the guest provides. The hotel doesn't handle shipping, pays nothing, and earns between 5% and 12% of the shipping cost as commission.
How much does it cost the hotel?
Zero. No setup fee, no contract, no software installation or maintenance. Shipping is paid by the guest at request time. DHL boxes and envelopes are free for the hotel.
What commission does the hotel earn?
Between 5% and 12% of the total shipping cost. It starts at 5% (Standard Partner) and rises up to 12% (Premium Partner) depending on recovered volume and the number of partner hotels invited to the network.
What happens to unclaimed items?
The hotel keeps full control. Lostit is a communication and logistics tool: it does not store items, does not transfer ownership, and does not decide what happens to unclaimed items. The hotel follows its own internal lost-property policy.
Does Lostit work outside Spain?
Yes. The platform is available in English, Spanish, Catalan, French and Portuguese, and DHL Express delivers to 220+ countries and territories. Operations, invoicing and payments comply with EU regulations (GDPR, intra-EU VAT).
Is guest data safe?
Yes. Lostit is GDPR-compliant. The guest controls their data via a unique link, payments are processed by Stripe (PCI DSS Level 1), and the hotel only sees the data required to manage the return.
Who picks up the parcel?
DHL picks up at the hotel reception (our only carrier).
Is it GDPR compliant?
Yes. We collect the minimum data needed to ship and apply security and access controls.
Can I start today?
Yes. Register in 30 seconds and we send DHL envelopes and boxes (1–4) so you can start.
Do you send boxes and envelopes?
Yes. During onboarding we send free envelopes and boxes for preparing shipments at the hotel.
What if the guest doesn't pay?
No label is created and no pickup is requested until payment is completed. The item stays at the hotel.
Do I need to weigh or measure the parcel?
No. Select the packaging type (envelope/box) and the system calculates the price and generates the label.

Frequently asked questions

What hotels ask before getting started.

How does Lostit work for a hotel?
The hotel registers the forgotten item in 30 seconds from the dashboard, indicating the category and the guest's details. Lostit emails the guest a secure payment link. Once paid, DHL Express picks up at reception and delivers to the address the guest provides. The hotel doesn't handle shipping, pays nothing, and earns between 5% and 12% of the shipping cost as commission.
How much does it cost the hotel?
Zero. No setup fee, no contract, no software installation or maintenance. Shipping is paid by the guest at request time. DHL boxes and envelopes are free for the hotel.
What commission does the hotel earn?
Between 5% and 12% of the total shipping cost. It starts at 5% (Standard Partner) and rises up to 12% (Premium Partner) depending on recovered volume and the number of partner hotels invited to the network.
What happens to unclaimed items?
The hotel keeps full control. Lostit is a communication and logistics tool: it does not store items, does not transfer ownership, and does not decide what happens to unclaimed items. The hotel follows its own internal lost-property policy.
Does Lostit work outside Spain?
Yes. The platform is available in English, Spanish, Catalan, French and Portuguese, and DHL Express delivers to 220+ countries and territories. Operations, invoicing and payments comply with EU regulations (GDPR, intra-EU VAT).
Is guest data safe?
Yes. Lostit is GDPR-compliant. The guest controls their data via a unique link, payments are processed by Stripe (PCI DSS Level 1), and the hotel only sees the data required to manage the return.