LostitRegister my hotel
How it works

From a forgotten item to delivery, in 4 steps

Lostit connects hotels with guests to return forgotten items without phone calls, without emails, and without the hotel handling the shipping. Here is the exact flow.

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  1. Step 01

    The hotel registers the item

    From the dashboard, a hotel staff member fills out a 30-second form: category (suitcase, phone, clothing, etc.), brief description and guest details (name, email, booking number). No need to weigh, measure or photograph the item. Lostit auto-assigns the correct DHL box based on category.

  2. Step 02

    Lostit notifies the guest

    The guest receives an email (and optionally a WhatsApp message) with a unique secure link. From there they confirm the item is theirs, choose the delivery address, see the real-time shipping price (calculated by DHL based on weight and destination) and pay by card via Stripe. All in under 2 minutes.

  3. Step 03

    DHL Express picks up at the hotel

    Once the payment is confirmed, Lostit auto-generates the DHL Express label, schedules pickup with DHL and prints the label. The hotel places the item in the free DHL box (also sent by DHL if the hotel is out of stock) and leaves it at reception. DHL picks up the next day.

  4. Step 04

    Delivery and commission

    DHL Express delivers to the guest's address in 1-5 days depending on destination (220+ countries). The hotel sees every status change in its dashboard. Once delivered, Lostit settles the hotel's commission (5%-12% of the shipping cost) to its bank account via Stripe Connect.

Why it works

Before Lostit, hotels spent 5 to 15 minutes per forgotten item: calling the guest, sending emails back and forth, going to the post office, weighing and measuring boxes, handling payments manually. Many items ended up stored for months because the effort wasn't worth it.

With Lostit, the hotel only invests the 30 seconds of initial registration. The platform and DHL do the rest. Result: more items returned, better guest experience (they receive their belongings in days instead of weeks), and a new revenue stream for the hotel with no added effort.

Lostit connects hotels with guests to return forgotten items without phone calls, without emails, and without the hotel handling the shipping.

Register my hotel